Refund Policy

Last updated: August 8, 2026

We'd rather you try PixText free first — the free plan is the real product, not a demo. But if you've paid and it isn't working out, here's how refunds work.

7-day money-back guarantee

If this is your first purchase of any PixText plan (monthly or yearly), you can get a full refund within 7 days of the charge, for any reason. Just email us. The guarantee applies once per customer — not once per account, email address or plan.

Renewals

Forgot to cancel? If you contact us within 7 daysof a renewal charge and haven't downloaded any images since that renewal, we'll refund the renewal in full.

Cancelling vs. refunding

Cancelling stops future charges but keeps your plan active until the end of the paid period — you don't need a refund to stop paying. You can cancel anytime from your billing portal. Outside the cases above, we don't prorate partial periods. If a material service failure prevented you from using the paid features, contact us — we may provide a refund or service credit.

How to request a refund

Email hello@pixtext.iofrom the address linked to your account, with the word "refund" and roughly when you were charged. We aim to reply within 3 business days. Approved refunds are executed through our payment provider; how long the money takes to reach your card depends on the provider and your bank.

Your statutory rights

Nothing in this policy limits any non-waivable rights you have under the consumer laws of your country. See also our Terms of Service.